# Recover an existing account

Use this flow if you already have a Lollipop account and want to restore it in this browser.

## Start recovery

From the welcome screen, click **I already have an account**.

![Welcome screen](/files/HrM0yTW24HsRAbgFjvlK)

The welcome screen lets existing users start account recovery.

## Enter your recovery phrase

Enter your 12-word or 24-word secret recovery phrase in the original order.

![Recover account screen](/files/XSCNpszBv27LKeADWvZx)

The recovery screen detects how many words you have entered.

Check the confirmation box, then continue.

If the words are missing, misspelled, or out of order, the account cannot be restored.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.lollipop.gg/lollipop-authenticator-for-chrome/recover-existing-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.