# Sign In

The Lollipop iOS app does not use a typical email-and-password sign-in screen. Instead, you create or recover your account once, then unlock it on your device when needed.

## If you are new to Lollipop

1. Open the app.
2. Tap **Create a new account**.
3. Wait for **Account Created**.
4. Reveal and save your secret recovery phrase.
5. Confirm that you wrote it down.
6. Tap **Continue**.

## If you already have a Lollipop account

1. Open the app.
2. Tap **I already have an account**.
3. Enter your recovery phrase.
4. Tap **Continue**.

<figure><img src="/files/R4tYbwn4ZR036CSfZ3tJ" alt="" width="188"><figcaption></figcaption></figure>

## Why the app may ask you to approve something

Some actions require extra confirmation from your account. For example, you may see:

* **Log In to Claim**
* **Create Account to Claim**
* **Approve Claim**
* **Approve Profile Update**

<figure><img src="/files/H3WSXILz4rsGugKT9mfD" alt="" width="180"><figcaption></figcaption></figure>

This is the app confirming that the action is really coming from a device you control.

> Important: Only approve actions you recognize.

> Tip: You do not need to understand the technical signing process to use the app. Just read the action title carefully and only continue when it matches what you were trying to do.

## If sign-in does not work

1. Make sure you are using the right recovery phrase or the right device passcode.
2. Check your internet connection.
3. Close and reopen the app, then try again.
4. If you were trying to claim something, open the app first and then retry the tap.
5. If you are on the wrong saved account, sign out from **Profile** and recover the correct account again.

## Common messages

* **Incorrect passcode.** The passcode entered on **Unlock your authenticator** did not match this device.
* **Enter your recovery phrase to continue.** The recovery phrase field is empty.
* **Log In to Claim** or **Create Account to Claim**. The item can only be claimed after you sign in or create an account.


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